RETURN POLICY
Last Revised: 25 April 2022
Disclaimer
The following terminology applies to these Terms and Conditions, Privacy Policy and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We","Us" and [*Salon Elkana Health and Beauty*], refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. "Website" and "Online Store" can be used interchangeably throughout this document and hold the same meaning within the scope of this document. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing South African Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
1. Returns
Option 1 - No Refunds/Exchanges
We do not accept returns or exchanges unless the item(s) that you purchased is defective. If you receive a defective item, please contact us at [*027-2132154*] with details of the product and the defect. You can send the item you consider defective to:
[*Salon Elkana Health and Beauty, 21 Church Street, Vredendal, 8160*]
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
